I build AI systems that make companies
more productive.
I lead Amplify at Klaviyo: an internal AI productivity org building agents and workflow systems for Sales, Support, Success, Marketing, and Product/Engineering. The work is less about adding AI to old processes and more about rebuilding how work gets done.
The future belongs to operators who can turn judgment into systems. AI is not a layer on top of work — it is a reason to rebuild the work.
If a tool is daily-use and mission-critical, “internal” is not an excuse for rough UX.
A chatbot on a broken process is still a broken process. The win is redesigning the handoff, the decision, and the loop.
The real product is the agent, the interface, the controls, and the operating rhythm around it.
The best PMs can prototype, interrogate the system, write the spec, and pressure-test the tradeoffs.
Measure the outcome. Cut the theater. Let the work do the arguing.